Humane Society of Sonoma County
Contact Information
Physical Address:
5345 Highway 12 West
Santa Rosa, CA 95407
Mailing Address:
PO Box 1296
Santa Rosa, CA 95402-1296
Phone Numbers:
- Santa Rosa Shelter: (707) 542-0882
- Healdsburg Shelter: (707) 431-3386
- Spay/Neuter Clinic: (707) 284-3499
- Community Veterinary Clinic: (707) 284-1198
Email Address: info@humanesocietysoco.org
Effective: 1/1/2022
Your privacy is very important to us. We have prepared this privacy notice so that we can better communicate our online information practices and the choices you can make about the way your information is collected and used. This policy is linked from the footer of every page in our website to make it easy to find.
The Information We Collect
Aggregate Information
Our web server automatically collects aggregate information about the visitors to our website. Our server logs contain the IP address of the computer visiting, the date, the files requested, and the type of platform making the request. It also collects the referring information passed to the website by the previous website. This information is the basis for statistics that allow us to better serve our visitors and meet their needs. None of this information will identify neither an individual user nor any personal information such as their name or email address.
Like most websites, we may also place a small bit of code, called a cookie, on your computer to help us determine in aggregate how many return visitors we have to the website. If you create a user account with us, we may also use a cookie to allow you to avoid entering your username and password each time you visit the website. Lastly, we also use session cookies, which expire the moment you leave the website to identify an individual as they pass from page to page so that we can understand how visitors use our site.
Connected Third Parties
Our website uses at least one third-party analytics service such as Google Analytics and/or Facebook Pixel to provide website statistics to better understand our clients and provide feedback for our marketing efforts. When website visitors are logged into these services, they are providing a greater amount of information than when they are anonymous. The exact information collected is outside our control, but it generally includes general aggregate information such as audience behavior, interests, and geographical location as well as personal information such as name, age, and contact information.
Supplied Information
At various points on our website we may expressly ask you to supply us information in order to provide you a service or allow us to contact you in the future. This collection is always completely voluntary. Examples of this include but are not limited to: collecting billing, shipping, and payment information to make an online purchase, or name and email information to sign up for an online newsletter. Only through this supplied information can we identify an individual user of the website.
Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Contact forms/Cookies
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Analytics
Who we share your data with/How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
Visitor comments may be checked through an automated spam detection service.
The Way We Use Information
We use the aggregate information collected to better tailor our website to meet the needs of our visitors, such as the total number of visitors and pages viewed, the pages most visited, and from what sites they arrived. It is impossible to identify any individual’s personal information with this data.
The information we collect will be used to accomplish the appropriate task. For example, information collected surrounding the placement of an online order will be used to fill that order. Information collected for an email newsletter will be used to periodically send you an email that contains our online newsletter.
Additionally, we may use the information to contact you in the future about offers that we feel you may enjoy, however, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.
We never sell, rent, or lease your information to any outside parties without your express consent.
How You Can Access or Correct Your Information
You can obtain all the personally identifiable information that we collect online and maintain by contacting us at the above email address. To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections. You can correct factual errors in your personally identifiable information by sending us a request that credibly shows the error and we will correct it promptly.
Children Under the Age Of 13
Our website does not target and is not intended for children under the age of 13 and thus we will not knowingly collect data from them. We value the privacy needs of these children and encourage parents to be an active participant in their child’s online activities and interests. We abide by the Children’s Online Privacy Protection Act (COPPA) requirements. If we discover personal data from a child that has been provided through our website, we will remove the information immediately.
Links to Outside Websites
Our website may contain links to outside websites that are outside of our control. These websites may have a different policy regarding privacy and thus we cannot be responsible for their actions and business practices. If you are in doubt or have any concerns, look for the privacy policy on their website.
Changes to This Policy
As the need arises, we may need to change this policy by updating this page. Please check back to ensure any revised policies continue to meet with your approval. By using this website, you agree to our policies as outlined in this document.
How to Contact Us
Should you have other questions or concerns about these privacy policies, please contact us at the above mailing address, phone number or email addresses.
Our Commitment to Our Donors
We will not sell, share or trade our donors’ names or personal information with any other entity, nor send mailings to our donors on behalf of other organizations. This policy applies to all information received by the Humane Society of Sonoma County, both online and offline, on any Platform (“Platform”, includes the Humane Society of Sonoma County’s website), as well as any electronic, written, or oral communications. To the extent any donations are processed through a third-party service provider, our donors’ information will only be used for purposes necessary to process the donation.