Current Job Openings

The Humane Society of Sonoma County is seeking a customer service oriented team member in our Animal Admissions and Foster departments. The Admissions Counselor ensures high quality customer service for external and internal customers and volunteers. This position is charged with handling admissions duties including: intake of stray animals, animal surrenders, animal intake exams, and transfers of animals to and from other agencies.  This team member will also assist with the foster department in managing the flow, placement and return of foster animals as well as nurturing and providing education to the volunteer foster caregivers.

The Admissions Counselor also works closely with the Foster Program Manager, Behavior and Training Department, Shelter Medicine, and foster volunteers.

Duties and Responsibilities

• Coordinates new animal intake; owner surrenders, transfers, and stray intake
• Performs intake exams for incoming animals
• Practices and encourage humane treatment of animals.
• Transports animals in a HSSC vehicle and travel to other animal welfare agencies.
• Works to ensure the shortest length of stay for in-house animals by monitoring pathways and moving the animals to the next step as they are ready.
• Provides routine/preventative wellness care for all fostered animals – Vaccinations, Deworming, Microchipping, etc.
• Works to find suitable foster placement for incoming animals needing to receive off-site care.
• Coordinates with foster volunteers for vaccine appointments, pick up, and drop off.
• Animal care duties including housing, cleaning, feeding.
• Performs all necessary functions in maintaining the shelter in a thoroughly clean and sanitary manner.
• Assists the general public as required.
• Other duties as necessary.

Knowledge, Skills, and Abilities

• Customer service principles which establish a positive customer experience.
• Shelter management system (Shelter Buddy) or other data management system experience.
• MS Office Suite (Word, Excel, Powerpoint).
• Accurate typing, data entry and computer skills.
• Strong interpersonal skills; ability to be personable, outgoing, patient, professional and compassionate under pressure.
• Excellent oral and written communication skills.
• Logic and reasoning to evaluate alternative solutions, conclusions or approaches to problems.
• Ability to be patient and tactful when interacting with challenging, sensitive or emotional people and issues.
• Manage multiple tasks, people and situations simultaneously.
• Knowledge of domestic animal breeds, diseases, health care and basic animal behavior. RVT, Veterinary Tech or other veterinary medical skills and knowledge a plus.
• Work with animals of unknown disposition and those who may exhibit medical or other problems, as well as aggressive behavior.
• Resolve conflicts and work with minimal supervision.
• Work in a fast paced and changing environment.
• The ability to work independently as well as in a team environment.
• Must demonstrate self-motivation, responsibility, excellent interpersonal skills, and the ability to handle multiple tasks in a fast paced environment.
• Ability to properly lift animals, food, and supplies up to 50 pounds.
• Knowledge of basic animal healthcare;
• Effective record keeping skills.

Qualifications

• Minimum of two-years paid experience working with animals in a kennel, shelter or veterinary hospital.
• Experience in humane animal handling, restraint and confinement.
• Minimum of two-years customer service related work.
• High School diploma or equivalent.
• Ability to speak Spanish a plus.
• Willingness to work flexible days and hours, including evening shifts, weekends and/or holidays.

Physical Demands and Work Environment

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to interact with animals.
• Must be able to do phone or computer work for blocks of time.
• Must be able to communicate effectively (speak and listen).
• Must be able to lift and move objects and animals up to 50 pounds.
• Must be able to sit; stand, walk, use hands to handle objects/operate keyboards and telephones; reach with hands and arms; talk and hear.
• Specific vision abilities required by the job include close vision, distance vision, depth perception, and the ability to adjust focus.

Work environment:  A busy office and working environment with frequent exposure and handling of animals with unknown behaviors and temperaments.  Exposure to moderate noise levels (such as barking dogs, ringing phones).

Click here for a complete job description.

Please submit resume and cover letter with salary requirements to jobs@humanesocietysoco.org. We are sorry, we are unable to take phone calls or inquiries in person. All applications should be submitted to the “jobs” email link next to Current Openings on our website.

The Humane Society of Sonoma County is a 501c3 nonprofit organization with a mission to ensure every animal receives protection, compassion, love and care. We are an Equal Opportunity Employer and offer a benefits package to employees working 20 or more hours a week which includes health, dental, and vision insurance and a 403b retirement plan, along with staff discounts on our services.

The Humane Society of Sonoma County, with a longstanding tradition of giving hope to homeless animals, seeks to hire an Adoptions Program Manager at our Santa Rosa campus. Note: We will not start reviewing applications until November 1st.

Come and join our team!  We are passionate and dedicated to bringing people and companion animals together for a lifetime of love.  Serving our community since 1931, the Humane Society of Sonoma County is a donor supported safe haven for animals.  If you love animals and people…you will feel right at home in our pack!

The Adoptions Manager manages a staff of 6-8 Adoptions Counselors and oversees adoptions of dogs, cats, and small companion animals.  S/he will work five days/week (including Saturdays and Sundays) onsite at our Highway 12 shelter and at occasional off-site adoption events.  This position has responsibility for ensuring optimal customer service for both internal customers and the public.  Areas of responsibility include supervising, training and scheduling of adoption staff and volunteers; maintenance of current policies, handouts, and website content; managing Adoption Program budget; maintaining relationships with program sponsors and vendors; and implementing efficiencies that enhance front desk operations.  Interdepartmental cooperation and collaboration is key to success in this role.  The Adoptions Program Manager is charged with the creative role of developing new strategies to reduce animal length of stay at our shelter.

Partial List of Qualifications:

• Bachelor’s degree in Business, Animal Science or commensurate coursework or experience in animal welfare, management, retail and customer service.
• Two years’ work experience in a supervisory or management position.

Click here for a complete job description.

Please submit resume and cover letter with salary requirements to jobs@humanesocietysoco.org. We are sorry, we are unable to take phone calls or inquiries in person. All applications should be submitted to the “jobs” email link next to Current Openings on our website.

The Humane Society of Sonoma County is a 501c3 nonprofit organization with a mission to ensure every animal receives protection, compassion, love and care. We are an Equal Opportunity Employer and offer a benefits package to employees working 20 or more hours a week which includes health, dental, and vision insurance and a 403b retirement plan, along with staff discounts on our services.

The Humane Society of Sonoma County has a longstanding tradition of giving hope to homeless animals and we’re seeking a Public Dog Training Scheduler to work part-time (20 hours) per week.

Come and join our team!  We are passionate and dedicated to bringing people and companion animals together for a lifetime of love.  Serving our community since 1931, the Humane Society of Sonoma County is a donor supported safe haven for animals.  If you love animals and people…you will feel right at home in our pack!

SUMMARY: The Public Dog Training Scheduler must have excellent organization skills and superlative customer service skills. He or she will report to the Public Dog Training Program Manager and be tasked with keeping trainers and clients informed of all class information by email and phone call. He/she is accountable for meeting department goals, working collaboratively with internal and external Humane Society of Sonoma County stakeholders and supporting the mission, goals and philosophy of the Humane Society of Sonoma County.

ESSENTIAL DUTIES AND RESPONSIBILITIES

PUBLIC DOG TRAINING SCHEDULER

• Send dog training rosters to trainers and adoption staff 48-72 hours prior to class start date.
• Send graduation emails and survey.
• Create graduation certificates.
• Attempt to collect all waivers and vaccine records prior to client arriving to class.
• Reschedule clients in Event Espresso when client expresses schedule conflicts or Public Training Manager sends email requesting reschedule.
• Low enrollment cancellations
  • Communicate potential low enrollment cancellation/reschedules with Public Training Manager.
  • If class is postponed or cancelled, the Dog Trainer, Adoption Department and Clients must be notified via email as soon as a cancellation is determined.
• Any additional admin duties agreed upon by Scheduler and Public Training Manager.
• Collaborate with Manager and Instructors to establish seamless communication processes.
• Assist with setting up classes and making sure the trainers have all materials needed.

CUSTOMER SERVICE

• Promote and emulate exemplary customer service by providing courteous, prompt and response service to internal and external customers.
• Foster teamwork, creativity and a work culture aligned with HSSC mission and values.

SAFETY & SECURITY

• Model and encourage safe practices and regulatory compliance throughout the organization

• Must be committed to a high standard of safety and be willing and able to comply with all safety laws and employer’s safety policies and rules

• Maintain appropriate files and records as assigned
• Adhere to the files and records retention policies and procedures

DESIRABLE QUALIFICATIONS:

An ideal Candidate will possess the following knowledge, skills and abilities:

• Organized and skilled at multi-tasking.
• Knowledge of Event Espresso and Microsoft applications.
• Good writing skills for composing follow-up emails to clients.
• Strong customer service skills and a passion for the understanding of the HSSC mission to create and grow lifetime relationships between pets and people through adoption, training, education and care.

EDUCATION AND EXPERIENCE:  A typical way of gaining the necessary knowledge, skill and ability outlined above is:

• High school diploma (or equivalent) and a minimum of two of years’ administrative assistant experience.

PHYSICAL DEMANDS:  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to sit and frequently required to walk and stand; this position involves a regular amount of repetitive motion of hands and wrists; the employee is regularly required to reach with hands and arms; the employee is occasionally required to climb or balance; stoop, kneel or crouch. The employee must occasionally lift, move, pull and/or push up to 75 pounds.  Specific vision abilities required by this job include close vision, distance vision, peripheral vision and depth perception.  The employee should have no known allergies to animals that would prevent him/her from performing the duties as required.

WORK ENVIRONMENT:  This applies to the Humane Society of Sonoma County Santa Rosa location and Healdsburg location. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to fumes or airborne particles (i.e. pet dander) and toxic or caustic chemicals. The noise level in the work environment is usually loud. Willingness to work outside normal business hours; weekend time commitment is mandatory for this position. The employee regularly works in a variety of environments including outdoor events, public and private indoor spaces and may be exposed to elements consistent with these environments.

Please submit resume and cover letter with salary requirements to jobs@humanesocietysoco.org. We are sorry, we are unable to take phone calls or inquiries in person. All applications should be submitted to the “jobs” email link next to Current Openings on our website.

The Humane Society of Sonoma County is a 501c3 nonprofit organization with a mission to ensure every animal receives protection, compassion, love and care. We are an Equal Opportunity Employer and offer a benefits package to employees working 20 or more hours a week which includes health, dental, and vision insurance and a 403b retirement plan, along with staff discounts on our services.

The Humane Society of Sonoma County has a longstanding tradition of giving hope to homeless animals and we are seeking an experienced Veterinary Technician or Veterinary Assistant to work full-time or part-time in our Medical Departments.

Come and join our team! This is an exciting opportunity to work for an organization voted Best Animal Adoption Center and Best Charity Event (Wags, Whiskers & Wine) in Sonoma County by the North Bay Bohemian! We are passionate and dedicated to bringing people and companion animals together for a lifetime of love. Serving our community since 1931, the Humane Society of Sonoma County is a donor supported safe haven for animals. If you love animals and people…you will feel right at home in our pack!

SUMMARY

The Veterinary Technician/Assistant in the Medical departments is responsible for delivering compassionate nursing care while presenting a positive and professional image when dealing with public. The technician/assistant will be knowledgeable and proficient in all basic medical tasks and have a broad knowledge and understanding of animal science, medicine, and husbandry, including a basic knowledge of pharmacology and sufficient mathematical skills to ensure the administration of accurate drug and fluid doses. The technician/assistant must be able to successfully restrain animals, complete clinical laboratory tests, use multiple radiology techniques, administer and monitor animals under anesthesia, assist in surgery, and perform dental procedures.

DUTIES AND RESPONSIBILITIES

• Pre-med, induce and intubate, and prep animals for surgery; monitor animals while under anesthesia and while recovering from surgery.
• Assist doctor in surgery room.
• Follow proper cleaning and sterilization of all surgical equipment, drapes, gowns, etc.
• Monitor patients’ recoveries. Protect patients from aspiration and hypothermia. Maintain surgery logs with patients’ names, doctors’ names, procedures performed, types and amounts of pre-anesthetic and anesthetic agents, and surgical times.
• Maintain controlled-substance logs with patients’ names, doctors’ names, types and amounts of drugs used, amounts of drugs remaining, and your signature.
• Keep controlled drugs secured to meet Drug Enforcement Agency and state board specifications.
• Monitor surgical patients by tracking anesthetic depths, heart rates, respiratory rates, temperatures, pulse oximetry, and ECGs during anesthetic procedures.
• Minimize radiation hazards, use protective equipment, wear exposure badges during radiographic exposures.
• Receive and stock supplies matching to invoices. Report all shortages, overages, and damaged goods.
• Ensure that medical supplies are always available; regularly check for outdated supplies and remove and replace as needed.
• Follow OSHA standards and be able to find Material Safety Data Sheets quickly.
• Always be in position and prepared to work at the start of each scheduled shift.
• Promote a positive attitude among staff and assist other employees as needed.
• Show respect for team members and animals (alive or deceased) at all times.
• Maintain veterinary technician certificate, license, or registration as appropriate
• Maintain strict confidentiality regarding patients and happenings within organization.
• Be prepared to handle any pet or facility emergency that may arise, including dog or cat fights, choking or strangulating animals, and facility fire or weather-related emergencies. Follow contingency plans.
• Maximize patients’ comfort with a gentle and reassuring manner. Understand that actions that would constitute animal cruelty under state or local laws or the practice’s policies will be grounds for immediate reprimand and/or termination.
• Monitor patients’ behaviors and note potentially aggressive behaviors. Use caution when handling aggressive or potentially aggressive pets. Request assistance when needed.
• Monitor changes in patients’ conditions. Alert doctors to significant changes.
• Strictly follow isolation and contagious disease protocols.
• Assist with euthanasia procedures as per Humane Society of Sonoma County policies & California Laws.
• Provide basic life support, including CPR, airway maintenance, and oxygen therapy.

KNOWLEDGE, SKILLS, AND ABILITIES

• Sufficient knowledge of laboratory equipment such as centrifuges, microscopes, and chemistry analyzers.
• Familiarity with infectious diseases, including their prevention and steps to reduce or eliminate transmission. Know the most common zoonotic diseases.
• Familiar with the anesthetic machines to operate, maintain, and repair them.
• Ability to successfully restrain animals, complete clinical laboratory tests, and use multiple radiology techniques.
• Proficient in all aspects of basic dentistry, including scaling, polishing, radiographs and charting.
• Proficient in the cleaning and preparing of the surgical suite prior to and post-surgery.
• Ability to handle stress and pressure with poise and tact.
• Ability to lift pets and objects weighing up to 50 pounds without assistance. Assist in lifting patients weighing more than 50 pounds.
• Ability to perform x-rays using proper technique.
• Good time management skills and ability to prioritize tasks.

QUALIFICATIONS

• Current and valid California Registered Veterinary Technician license preferred but not required
• Minimum 2 years’ experience working with animals, shelter experience preferred but not required
• Be willing and available to stay late or through breaks, when needed, to assist with emergency or critical-care patients.

Please submit resume and cover letter with salary requirements to jobs@humanesocietysoco.org. We are sorry, we are unable to take phone calls or inquiries in person. All applications should be submitted to the “jobs” email link next to Current Openings on our website.

The Humane Society of Sonoma County is a 501c3 nonprofit organization with a mission to ensure every animal receives protection, compassion, love and care. We are an Equal Opportunity Employer and offer a benefits package to employees working 20 or more hours a week which includes health, dental, and vision insurance and a 403b retirement plan, along with staff discounts on our services.