Owner Support FAQ

Frequently Asked Questions

Q: Are you open for adoptions? Can I come in and see the animals you have at the shelter?

A: Currently, we are still doing Adoptions by Appointment. Our shelters are closed to the public but you can view our adoptable pets online and then call our Adoptions Team to learn more about a specific animal and find out if they’re a good fit!
Santa Rosa (707) 542-0882 Tues–Sat 11am–6pm, Sun 11am-5pm
Healdsburg (707) 431-3386 Mon–Sat 11pm–5pm

Q: I’m interested in adopting an animal- do you have any dogs/cats/kittens/rabbits/guinea pigs?

A: All of our adoptable animals are shown on our website:
https://humanesocietysoco.org/available-animals/
You can also check out our adoptions by owner page for even more available animals:
https://humanesocietysoco.org/adoptions-by-owner/
If you aren’t seeing your perfect match then stay tuned, we will continue to post pets as they become available. Thank you!

Q: I'm interested in adopting a couple barn cats. Do you have any available?

A. Hi there, our website shows all of the cats currently available for adoption here: https://humanesocietysoco.org/adopt/cats/ Also, we usually suggest that all adopted cats are kept inside but occasionally may have a cat that we agree would be better off being indoor/outdoor. Hope this helps!

Q: What are your adoption costs?

A: You can see our adoption fees at https://humanesocietysoco.org/adopt/

Q: I need to rehome my pet, what do I do now?

A: Consider finding your dog or cat another home instead of surrendering him/her to a shelter because it will be less stressful for your animal, allows you to play a part in uniting him/her with a new family, and makes additional space available for animals whose lives are immediately at risk in surrounding municipal shelters. Please utilize our Rehoming Packet and our free Adoptions by Owner website listings.

Owner Surrender Dogs: We accept owner-surrendered dogs by appointment as space allows. For availability and an appointment for your dog’s evaluation please call (707)-542-0882  Ext. 267.

Owner Surrender Cats: We accept owner-surrendered cats by appointment and as space allows. Please call (707)-542-0882  Ext. 267 for appointments and availability.

If your pet was adopted through HSSC we do guarantee to take them back. Please call to make an appointment for the return.

Q: I would like to sponsor a pet’s adoption, how do I do this?

A: That is great, thank you so much! You can call the shelter where the animal is residing and they can take a credit card payment over the phone.
Santa Rosa shelter 707-542-0882
Healdsburg shelter 707-431-3386
Thank you again for being so generous.

Q: I’d like to volunteer, how do I do this?

A: Thank you for your interest in volunteering, we really appreciate it! We are currently accepting volunteers ages 18+ for specific positions. You can email volunteer@humanesocietysoco.org for more information. Thanks again for your interest and compassion for animals.

Q: I’d like to foster an animal, how do I do this?

A: Thank you for your interest in fostering, we really appreciate it! We are currently accepting volunteers to foster all types of animals. You can email volunteer@humanesocietysoco.org for more information. Thanks again for your interest and compassion for animals.

Q: What are your hours? What is your phone number?

A: Santa Rosa (707) 542-0882 Tues–Sat 11am–6pm, Sun 11am-5pm
Healdsburg (707) 431-3386 Mon–Sat 11pm–5pm

Q: What is your address?

Santa Rosa shelter- 5345 Highway 12 West, Santa Rosa, CA 95407
Healdsburg shelter- 555 Westside Road, Healdsburg, CA 95448

Q: Are you a no-kill shelter?

A: The Humane Society of Sonoma County is a no-kill shelter. This means that all healthy and treatable animals leave our shelter through adoption or other placement programs. We reserve euthanasia only for terminally ill animals or those considered dangerous to public safety.

Q: I’ve found a stray animal, what do I do?

A: We recommend getting in touch with your local animal control agency. The specific jurisdiction depends on where you found the animal. You can report the animal as found with them and see if anyone has reported them missing. They also might be able to check the animal for a microchip for you. You can list the animal on Craigslist, NextDoor.com, Facebook, or even make a flyer – visit this web page to see more resources: https://humanesocietysoco.org/lost-or-found-a-pet/
Please let us know if there’s anything else we can do to help.

  • If you’ve found the animal in Sonoma County, Sonoma County Animal Services would be that jurisdiction. You can reach SCAS at (707) 565-7100.
  • If you’ve found the animal in the city limits of Healdsburg you can contact our Healdsburg shelter at (707) 431-3386.
  • If the animal was found in the city limits of Sebastopol you can contact our Santa Rosa shelter at (707) 542-0882.

There are other jurisdictions within our local area, you can always call our adoptions desk to get more specific information. (707)542-0882

Q: I found a baby kitten, what do I do now?

A: If you find a kitten or litter of kittens who appear to be abandoned, take a deep breath and wait before scooping them up. Momma cat may be off in search of food, or in the process of moving her litter to safer digs. It’s important to determine if mom is coming back or if the kittens are truly abandoned. The kittens have a much better chance of survival when kept with their mother until weaned. If momma doesn’t come back contact the shelter that serves your area. They will be able to let you know where to take the kitten.
If you need help finding out where to bring them you can call our adoptions desk at (707) 542-0882

Q: My dog/cat got loose last night and I was wondering if you have him/her, if not, whom should I call?

A: Please check our Lost and Found page for more information on how to find your pet.

Q: I found a hurt bird/baby birds/bird eggs, what do I do now?

A: Thank you for looking out for the bird/eggs! You can give the Bird Rescue Center a call at 707-523-2473 or the Sonoma County Wildlife Rescue at 707-992-0274 to get information on what to do.

Q: My pet went missing, can you share my ‘Lost dog’ information on your page?

A: I’m sorry your pet went missing, we know how stressful that can be. We usually recommend using FindingRover.com. It is a free site that you can post photos of your dog to and it uses facial recognition to see if there is match at a local shelter. Depending on where your dog was lost, you can also report it to Sonoma County Animal Services (SCAS). They take lost animal reports from anywhere in their jurisdiction (Santa Rosa City/unincorporated Sonoma County). There are also helpful resources on the Lost/Found portion of our website: https://humanesocietysoco.org/lost-or-found-a-pet/
Good luck finding your pet!!

Q: My pet got hurt and I can’t afford the vet, help!

A: Hi, you can give our Community Veterinary Clinic a call at 707-284-1198 or email them at cvc@humanesocietysoco.org to chat with someone about possible care.

Q: Do you do spay and neuter surgeries?

A: We are currently doing spay/neuter surgeries by appointment. To book an appointment, please call (707) 284-3499 and leave a message if there is no answer.

Q: Do you perform pet cremations?

A: We are doing cremations by appointment. Once your pet has passed you can give us a call at 707-542-0882 to make an appointment to bring their remains in.

Q: I’d like to donate pet food, where do I send it/drop it off? Do you accept open bags of food?

A: Yes! Any donations can be dropped off Tuesday-Saturday 11am to 6pm and Sunday 11am to 5pm. Our shelter is located at 5345 HWY12 West in Santa Rosa. There will be a bin for donations outside the front doors.
Our Healdsburg shelter has a drop off area by the front door 9-5:00 Tuesday–Saturday they are located at 555 Westside Rd. in Healdsburg. Thank you so much!

Q: I’d like to donate a cat tower/towels/toys/beds etc., where do I drop them off?

A: Hi, Thank you for thinking of us! We are currently accepting towels of all sizes, medium and small blankets, gently used pet toys, beds and accessories, and we always accept pet foods. Your donations can be dropped off Tuesday-Saturday 11am to 6pm and Sunday 11am to 5pm. Our shelter is located at 5345 HWY12 West in Santa Rosa. There will be a bin for donations outside the front doors. Our Healdsburg shelter has a drop off area by the front door 9-5:00 Tuesday–Saturday they are located at 555 Westside Rd. in Healdsburg. Thank you so much! We aren’t currently accept pillows, bed sheets or comforters but we encourage you to donate to the Salvation Army, Redwood Gospel Mission or Good Will. Thank you again for being so generous.

*Things we do not accept: pillows, knitted blankets, large comforters, prescription drugs